--- title: Unable to find sensor device or sensor is unplugged or incorrect sensor is plugged in description: This error may occur when XDR is unable to detect the connected sensor --- Get in touch: [844-937-7000](tel:844-937-7000) [![XDR Radiology](https://xdrradiology.com/wp-content/uploads/2022/05/logo_xdr.svg)](https://xdrradiology.com) - Products - [Intraoral Sensor](https://xdrradiology.com/products/sensor/) - [Imaging Software](https://xdrradiology.com/products/software/) - [Image Conversion](https://xdrradiology.com/products/conversion/) - Solutions - [Dental Groups](https://xdrradiology.com/solutions/dso/) - [Private Practices](https://xdrradiology.com/solutions/practices/) - [Federal Programs](https://xdrradiology.com/solutions/federal/) - [Institutions](https://xdrradiology.com/solutions/institutions/) - [Partners](https://xdrradiology.com/partners/) - [Customers](https://xdrradiology.com/customers/) - [Club](https://xdrradiology.com/club/) - [Shop](https://xdrradiology.com/shop/) - Support - [Knowledge Base](https://kb.xdrradiology.com/?hsLang=en-us) - [Technical Support](https://xdrradiology.com/support/) - [Download Center](https://xdrradiology.com/download/) [Talk to Sales](https://xdrradiology.com/contact) [Skip to content](https://kb.xdrradiology.com/unable-to-find-sensor-device-or-sensor-is-unplugged-or-incorrect-sensor-is-plugged-in#main-content) English - United States Show submenu for translations ![](https://kb.xdrradiology.com/hs-fs/hubfs/Frame%209.png?width=865&height=138&name=Frame%209.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English - United States Show submenu for translations - [Contact us](https://xdrradiology.com/support/) [Contact us](https://xdrradiology.com/support/) How can we help you? - There are no suggestions because the search field is empty. 1. [XDR Radiology](https://kb.xdrradiology.com/?hsLang=en-us) 2. [Troubleshooting](https://kb.xdrradiology.com/troubleshooting?hsLang=en-us) April 1, 2025 # Unable to find sensor device or sensor is unplugged or incorrect sensor is plugged in ## This error may occur when XDR is unable to detect the connected sensor ### Examples of the error messages ![](https://kb.xdrradiology.com/hs-fs/hubfs/image-png-Apr-01-2025-07-02-18-3995-PM.png?width=187&height=123&name=image-png-Apr-01-2025-07-02-18-3995-PM.png) ![](https://kb.xdrradiology.com/hs-fs/hubfs/image-png-Apr-01-2025-07-02-43-0207-PM.png?width=396&height=140&name=image-png-Apr-01-2025-07-02-43-0207-PM.png) ### Steps for resolution This error usually happens when XDR is unable to identify the chosen sensor type at the beginning of an exam. Unplugging and then reconnecting the sensor, and choosing the correct sensor type on the left side of the screen will typically resolve this issue. ![](https://kb.xdrradiology.com/hs-fs/hubfs/image-png-Apr-01-2025-07-08-26-4426-PM.png?width=121&height=119&name=image-png-Apr-01-2025-07-08-26-4426-PM.png) If the XDR sensor is still not working properly, you might need to try some driver-level troubleshooting. You can get started by [clicking here.](https://support.xdrradiology.com/xdr-sensor-is-not-working)       - [Getting started](https://kb.xdrradiology.com/getting-started?hsLang=en-us) - [Troubleshooting](https://kb.xdrradiology.com/troubleshooting?hsLang=en-us) - [FAQs](https://kb.xdrradiology.com/faqs?hsLang=en-us) - [General](https://kb.xdrradiology.com/general?hsLang=en-us) - [Integrations](https://kb.xdrradiology.com/integrations?hsLang=en-us) - [Reports](https://kb.xdrradiology.com/reports?hsLang=en-us) - Home - Products - Pricing - Blog - Company [![](https://kb.xdrradiology.com/hs-fs/hubfs/Frame%209.png?width=865&height=138&name=Frame%209.png)](https://kb.xdrradiology.com/?hsLang=en-us) 11300 W Olympic Blvd Suite 710 Los Angeles, CA 90064 Copyright © 2025, XDR Radiology ![XDR Radiology](https://xdrradiology.com/wp-content/uploads/2025/10/xdr-white.png) XDR® offers dentist-driven radiology, imaging, and diagnostic tools that enhance patient care, improve efficiency, and drive practice success by bridging the gap between dentistry and technology. ##### BUSINESS HOURS Mon – Fri 6:30 AM – 5:00 PM PT Sat – Sun Closed [844-937-7000](tel:844-937-7000) ##### NEWSLETTER [SUBSCRIBE](https://xdrradiology.com/newsletter) ##### COMPANY - [About Us](https://xdrradiology.com/about/) - [Leadership Team](https://xdrradiology.com/leadership/) - [Careers](https://xdrradiology.com/careers/) - [Refer a Client](https://xdrradiology.com/refer/) - [Press Releases](https://xdrradiology.com/press/) - [Newsletter](https://xdrradiology.com/newsletter/) ##### SUPPORT - [Ownership Guide](https://xdrradiology.com/own-xdr/) - [Return Policy](https://xdrradiology.com/return-policy/) - [Warranty](https://xdrradiology.com/warranty/) [Terms of Use](https://xdrradiology.com/terms-of-use/) [Privacy Policy](https://xdrradiology.com/privacy-policy/) [Cookie Policy](https://xdrradiology.com/cookie-policy/) [Compliance & Transparency](https://xdrradiology.com/compliance/) [EULA](https://xdrradiology.com/eula/) [Patents](https://xdrradiology.com/patents/) This site is protected by reCAPTCHA and the [Google Privacy Policy](https://policies.google.com/privacy) and [Terms of Service](https://policies.google.com/terms) apply. © Copyright Cyber Medical Imaging, Inc dba XDR Radiology. All Rights Reserved.