Troubleshooting ghost, blank, or scrambled images

If your sensor unexpectedly captures ghost, blank, or scrambled images, the issue is often due to unintended electrical signals triggering the sensor. 

Common Causes

• Faulty USB ports on the computer may send erratic signals to the sensor.
• Cable issues, such as shorts or damage in the sensor’s USB cable, can lead to false triggers.
• Interference from other USB connected devices, including:
  • Keyboard and mouse receivers
  • Intraoral cameras
  • Scanners
  • Charging cables

These devices can introduce electrical noise that disrupts the sensor’s normal operation.

Recommended Troubleshooting Steps

• Disconnect unnecessary USB devices from the computer.
• Avoid using USB hubs or extension cables. Instead, plug the sensor directly into a USB port on the computer.
• Test each USB port individually to determine if the issue is isolated to one, several, or all ports.

If the problem persists after these steps:

• Try the sensor on other workstations in your office to see if the issue is specific to one machine.
• If the issue is isolated to a single computer, the USB ports may be failing. In this case, contact your system administrator to inspect the hardware.
• If the sensor exhibits the same behavior across multiple computers, further investigation may be needed.