--- title: Troubleshooting | XDR Radiology description: Troubleshooting --- Get in touch: [844-937-7000](tel:844-937-7000) [![XDR Radiology](https://xdrradiology.com/wp-content/uploads/2022/05/logo_xdr.svg)](https://xdrradiology.com) - Products - [Intraoral Sensor](https://xdrradiology.com/products/sensor/) - [Imaging Software](https://xdrradiology.com/products/software/) - [Image Conversion](https://xdrradiology.com/products/conversion/) - Solutions - [Dental Groups](https://xdrradiology.com/solutions/dso/) - [Private Practices](https://xdrradiology.com/solutions/practices/) - [Federal Programs](https://xdrradiology.com/solutions/federal/) - [Institutions](https://xdrradiology.com/solutions/institutions/) - [Partners](https://xdrradiology.com/partners/) - [Customers](https://xdrradiology.com/customers/) - [Club](https://xdrradiology.com/club/) - [Shop](https://xdrradiology.com/shop/) - Support - [Knowledge Base](https://kb.xdrradiology.com/) - [Technical Support](https://xdrradiology.com/support/) - [Download Center](https://xdrradiology.com/download/) [Talk to Sales](https://xdrradiology.com/contact) [Skip to content](https://kb.xdrradiology.com/troubleshooting#main-content) English - United States Show submenu for translations ![](https://kb.xdrradiology.com/hs-fs/hubfs/Frame%209.png?width=865&height=138&name=Frame%209.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English - United States Show submenu for translations - [Contact us](https://xdrradiology.com/support/) [Contact us](https://xdrradiology.com/support/) How can we help you? - There are no suggestions because the search field is empty. 1. 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[Troubleshooting](https://kb.xdrradiology.com/troubleshooting) # Troubleshooting - [X-Vision Portable X-Ray Unit: Troubleshooting and Support](https://kb.xdrradiology.com/x-vision-portable-x-ray-unit-troubleshooting-and-support) - [Troubleshooting ghost, blank, or scrambled images](https://kb.xdrradiology.com/troubleshooting-ghost-blank-or-scrambled-images) - [Licensing error or XDR will not open](https://kb.xdrradiology.com/licensing-error-or-xdr-will-not-open) - [Access Violation at address in module 'BORLNDMM.DLL'](https://kb.xdrradiology.com/access-violation-at-address-in-module-borlndmm.dll) - [Cannot allocate surrogate display memory or unable to create image directory error](https://kb.xdrradiology.com/cannot-allocate-surrogate-display-memory-please-continue) - [Concurrent license limit reached or License Count Limit Reached error](https://kb.xdrradiology.com/concurrent-license-limit-reached-or-license-count-limit-reached-error) - [A connection to database could not be established or XDR is slow](https://kb.xdrradiology.com/a-connection-to-database-could-not-be-established-and-xdr-will-need-to-terminate) - [Setting up and troubleshooting XDR email](https://kb.xdrradiology.com/setting-up-and-troubleshooting-xdr-email) - [Could not get GetGuid DLL entry point](https://kb.xdrradiology.com/could-not-get-getguid-dll-entry-point) - [Problem executing SQL command: Lock wait timeout](https://kb.xdrradiology.com/problem-executing-sql-command-lock-wait-timeout-) - [XDR sensor is not working](https://kb.xdrradiology.com/xdr-sensor-is-not-working) - [Error 101 / Error 103 / Unable to get image file size - retry?](https://kb.xdrradiology.com/error-101-/-error-103-/-unable-to-get-image-file-size-retry) - [Error 102 / Problem Setting Size 2 Parameters / Problem Setting Size 1 Parameters](https://kb.xdrradiology.com/error-102-/-problem-setting-size-2-parameters-/-problem-setting-size-1-parameters) - [Could not find or get calibration file](https://kb.xdrradiology.com/could-not-find-or-get-calibration-file) - [Code sent from XDR could not be decrypted](https://kb.xdrradiology.com/problem-reading-license-due-to-error-code-sent-from-xdr-could-not-be-decrypted) - [Unable to find sensor device or sensor is unplugged or incorrect sensor is plugged in](https://kb.xdrradiology.com/unable-to-find-sensor-device-or-sensor-is-unplugged-or-incorrect-sensor-is-plugged-in) - [AddVidPid: Access denied](https://kb.xdrradiology.com/addvidpid-access-denied) - [Hardware IDs do not match](https://kb.xdrradiology.com/hardware-ids-do-not-match) - [Problem getting license from server](https://kb.xdrradiology.com/problem-getting-license-from-server) - [License server error: EAccessViolation](https://kb.xdrradiology.com/license-server-error-eaccessviolation) - [Third party file viewer is missing, contact tech support](https://kb.xdrradiology.com/third-party-file-viewer-is-missing-contact-tech-support) See less ▼ - [Getting started](https://kb.xdrradiology.com/getting-started) - [Troubleshooting](https://kb.xdrradiology.com/troubleshooting) - [FAQs](https://kb.xdrradiology.com/faqs) - [General](https://kb.xdrradiology.com/general) - [Integrations](https://kb.xdrradiology.com/integrations) - [Reports](https://kb.xdrradiology.com/reports) - Home - Products - Pricing - Blog - Company [![](https://kb.xdrradiology.com/hs-fs/hubfs/Frame%209.png?width=865&height=138&name=Frame%209.png)](https://kb.xdrradiology.com/) 11300 W Olympic Blvd Suite 710 Los Angeles, CA 90064 Copyright © 2025, XDR Radiology ![XDR Radiology](https://xdrradiology.com/wp-content/uploads/2025/10/xdr-white.png) XDR® offers dentist-driven radiology, imaging, and diagnostic tools that enhance patient care, improve efficiency, and drive practice success by bridging the gap between dentistry and technology. ##### BUSINESS HOURS Mon – Fri 6:30 AM – 5:00 PM PT Sat – Sun Closed [844-937-7000](tel:844-937-7000) ##### NEWSLETTER [SUBSCRIBE](https://xdrradiology.com/newsletter) ##### COMPANY - [About Us](https://xdrradiology.com/about/) - [Leadership Team](https://xdrradiology.com/leadership/) - [Careers](https://xdrradiology.com/careers/) - [Refer a Client](https://xdrradiology.com/refer/) - [Press Releases](https://xdrradiology.com/press/) - 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