Troubleshooting

• Troubleshooting ghost, blank, or scrambled images
• Licensing error or XDR will not open
• Access Violation at address in module 'BORLNDMM.DLL'
• Cannot allocate surrogate display memory or unable to create image directory error
• Concurrent license limit reached or License Count Limit Reached error
• A connection to database could not be established or XDR is slow
• Setting up and troubleshooting XDR email
• Could not get GetGuid DLL entry point
• Problem executing SQL command: Lock wait timeout
• XDR sensor is not working
• Error 101 / Error 103 / Unable to get image file size - retry?
• Error 102 / Problem Setting Size 2 Parameters / Problem Setting Size 1 Parameters
• Could not find or get calibration file
• Code sent from XDR could not be decrypted
• Unable to find sensor device or sensor is unplugged or incorrect sensor is plugged in
• AddVidPid: Access denied
• Hardware IDs do not match
• Problem getting license from server
• License server error: EAccessViolation
• Third party file viewer is missing, contact tech support