Images may be restored if an exam fails to save or if the computer shuts down unexpectedly during the exam.
Please note: For guidance on recovering archived images that were deleted after being saved, please refer to this article.
XDR Prompts for Recovery
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Restart XDR on the workstation where the images were originally captured.
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When the "Attention" prompt appears (for example, "Smith, John"), click Yes: Continue Task to proceed with the recovery.
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Begin a new exam by selecting "New Exam."
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Pick a layout with enough tiles for your images.
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Drag the recovered images into the appropriate tiles.
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Click the "Save to records" button to save the images.
- In some situations, you may need to assign the exam to the correct patient after saving by following these instructions.
Manual Recovery (No Prompt)
If XDR does not display a recovery prompt, check these locations on the workstation where the images were captured:
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Navigate to C:\XDRClient\Archive and check for your images.
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You can also look in %appdata%\xdr for recovered images.
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Import the found images directly into the patient’s account from the selected folder.
For step-by-step help importing images during manual recovery, click here.