--- title: Recovering Unsaved or Lost Images description: If your computer or XDR workstation shuts down unexpectedly while capturing images, you can usually recover them by following these steps --- Get in touch: [844-937-7000](tel:844-937-7000) [![XDR Radiology](https://xdrradiology.com/wp-content/uploads/2022/05/logo_xdr.svg)](https://xdrradiology.com) - Products - [Intraoral Sensor](https://xdrradiology.com/products/sensor/) - [Imaging Software](https://xdrradiology.com/products/software/) - [Image Conversion](https://xdrradiology.com/products/conversion/) - Solutions - [Dental Groups](https://xdrradiology.com/solutions/dso/) - [Private Practices](https://xdrradiology.com/solutions/practices/) - [Federal Programs](https://xdrradiology.com/solutions/federal/) - [Institutions](https://xdrradiology.com/solutions/institutions/) - [Partners](https://xdrradiology.com/partners/) - [Customers](https://xdrradiology.com/customers/) - [Club](https://xdrradiology.com/club/) - [Shop](https://xdrradiology.com/shop/) - Support - [Knowledge Base](https://kb.xdrradiology.com/?hsLang=en-us) - [Technical Support](https://xdrradiology.com/support/) - [Download Center](https://xdrradiology.com/download/) [Talk to Sales](https://xdrradiology.com/contact) [Skip to content](https://kb.xdrradiology.com/recovering-unsaved-or-lost-images#main-content) English - United States Show submenu for translations ![](https://kb.xdrradiology.com/hs-fs/hubfs/Frame%209.png?width=865&height=138&name=Frame%209.png) - Home - Products - Pricing - Blog - Company Open main navigation Close main navigation - Home - Products - Pricing - Blog - Company - English - United States Show submenu for translations - [Contact us](https://xdrradiology.com/support/) [Contact us](https://xdrradiology.com/support/) How can we help you? - There are no suggestions because the search field is empty. 1. [XDR Radiology](https://kb.xdrradiology.com/?hsLang=en-us) 2. [FAQs](https://kb.xdrradiology.com/faqs?hsLang=en-us) July 1, 2025 # Recovering Unsaved or Lost Images ## If your computer or XDR workstation shuts down unexpectedly while capturing images, you can usually recover them by following these steps Images may be restored if an exam fails to save or if the computer shuts down unexpectedly during the exam. Please note: For guidance on recovering archived images that were deleted after being saved, please refer to [this article.](https://kb.xdrradiology.com/retrieving-archived-exams-or-images?hsLang=en-us) ### **XDR Prompts for Recovery** - Restart XDR on the workstation where the images were originally captured. - When the **"Attention"** prompt appears (for example, "Smith, John"), click **Yes: Continue Task** to proceed with the recovery. ![](https://kb.xdrradiology.com/hs-fs/hubfs/image-png-Jun-26-2025-08-28-05-5982-PM.png?width=343&height=509&name=image-png-Jun-26-2025-08-28-05-5982-PM.png) - Begin a new exam by selecting **"New Exam."** ![](https://kb.xdrradiology.com/hs-fs/hubfs/image-png-Jun-26-2025-08-06-33-2868-PM.png?width=446&height=529&name=image-png-Jun-26-2025-08-06-33-2868-PM.png) - **Pick a layout** with enough tiles for your images. ![](https://kb.xdrradiology.com/hs-fs/hubfs/image-png-Jun-26-2025-07-59-59-4835-PM.png?width=446&height=567&name=image-png-Jun-26-2025-07-59-59-4835-PM.png) - Drag the recovered images into the appropriate tiles. ![](https://kb.xdrradiology.com/hs-fs/hubfs/image-png-Jun-26-2025-08-02-20-0117-PM.png?width=448&height=370&name=image-png-Jun-26-2025-08-02-20-0117-PM.png) - Click the **"Save to records"** button to save the images. - In some situations, you may need to assign the exam to the correct patient after saving by following [these instructions.](https://kb.xdrradiology.com/transfer-exam-to-another-patient-?hsLang=en-us) ### **Manual Recovery (No Prompt)** If XDR does not display a recovery prompt, check these locations on the workstation where the images were captured: - Navigate to **C:\\XDRClient\\Archive** and check for your images. ![](https://kb.xdrradiology.com/hs-fs/hubfs/image-png-Jun-26-2025-08-12-58-4637-PM.png?width=435&height=221&name=image-png-Jun-26-2025-08-12-58-4637-PM.png) - You can also look in **%appdata%\\xdr** for recovered images. ![](https://kb.xdrradiology.com/hs-fs/hubfs/image-png-Jun-26-2025-08-16-10-3714-PM.png?width=428&height=191&name=image-png-Jun-26-2025-08-16-10-3714-PM.png) - Import the found images directly into the patient’s account from the selected folder. For step-by-step help importing images during manual recovery, [click here.](https://kb.xdrradiology.com/retrieving-archived-exams-or-images?hsLang=en-us)   - [Getting started](https://kb.xdrradiology.com/getting-started?hsLang=en-us) - [Troubleshooting](https://kb.xdrradiology.com/troubleshooting?hsLang=en-us) - [FAQs](https://kb.xdrradiology.com/faqs?hsLang=en-us) - [General](https://kb.xdrradiology.com/general?hsLang=en-us) - [Integrations](https://kb.xdrradiology.com/integrations?hsLang=en-us) - [Reports](https://kb.xdrradiology.com/reports?hsLang=en-us) - Home - Products - Pricing - Blog - Company [![](https://kb.xdrradiology.com/hs-fs/hubfs/Frame%209.png?width=865&height=138&name=Frame%209.png)](https://kb.xdrradiology.com/?hsLang=en-us) 11300 W Olympic Blvd Suite 710 Los Angeles, CA 90064 Copyright © 2025, XDR Radiology ![XDR Radiology](https://xdrradiology.com/wp-content/uploads/2025/10/xdr-white.png) XDR® offers dentist-driven radiology, imaging, and diagnostic tools that enhance patient care, improve efficiency, and drive practice success by bridging the gap between dentistry and technology. ##### BUSINESS HOURS Mon – Fri 6:30 AM – 5:00 PM PT Sat – Sun Closed [844-937-7000](tel:844-937-7000) ##### NEWSLETTER [SUBSCRIBE](https://xdrradiology.com/newsletter) ##### COMPANY - [About Us](https://xdrradiology.com/about/) - [Leadership Team](https://xdrradiology.com/leadership/) - [Careers](https://xdrradiology.com/careers/) - [Refer a Client](https://xdrradiology.com/refer/) - [Press Releases](https://xdrradiology.com/press/) - [Newsletter](https://xdrradiology.com/newsletter/) ##### SUPPORT - [Ownership Guide](https://xdrradiology.com/own-xdr/) - [Return Policy](https://xdrradiology.com/return-policy/) - [Warranty](https://xdrradiology.com/warranty/) [Terms of Use](https://xdrradiology.com/terms-of-use/) [Privacy Policy](https://xdrradiology.com/privacy-policy/) [Cookie Policy](https://xdrradiology.com/cookie-policy/) [Compliance & Transparency](https://xdrradiology.com/compliance/) [EULA](https://xdrradiology.com/eula/) [Patents](https://xdrradiology.com/patents/) This site is protected by reCAPTCHA and the [Google Privacy Policy](https://policies.google.com/privacy) and [Terms of Service](https://policies.google.com/terms) apply. © Copyright Cyber Medical Imaging, Inc dba XDR Radiology. 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